Customer Success & Support
Your success is ours. The successful adoption of BuzzBoard is important to your company’s growth, which makes it critical to ours. Our Customer Success Team’s primary directive is driving enthusiastic user adoption across your organization – orchestrating and coordinating the efforts of the onboarding, training, engineering, communications and customer support teams – in a continual effort to ensure you’re getting the most value possible out of our platform and growing your business as expected.
- Align and conform your BuzzBoard instance to your business objectives
- Customize integrations and workflows to ensure optimization of your systems and processes
- Establish clear, measurable performance metrics that meet your goals
- Manage license activations, learning, communications programs, initial roll-out and software updates
- Anticipate, manage and solve any issues that arise
When questions arise, just raise your hand and our customer support team is there to help – 24/7/365. They’re available by phone, chat and email with a guaranteed response time of only five minutes. It’s the best support team in the industry, hands down.
BuzzBoard’s insights can be maintained within our platform or flowed into your custom or other applications. We presently have in place nearly 90 active integrations across all major product categories. Our engineering team has considerable expertise in optimizing performance and designing highly efficient workflows between BuzzBoard and other tools.
For self learners or those looking for a quick refresher, BuzzBoard Academy’s easily searchable video library contains a deep collection of quick pro tips, cheat sheets and short, helpful video tutorials.
We know how important it is for our users to experience the benefits of BuzzBoard immediately, which is why we provide a range of quick-start training options – all designed to spark usage and trigger insights that marketers and sellers use to generate interest, book more appointments and close deals faster.
Learning and development options include on-site intensives, remote webinars, regular “trainer office hours,” and 24/7 access to our BuzzBoard Academy, an easily searchable video library containing a collection of quick pro tips, cheat sheets, and short, helpful video tutorials.